Refund policy
1. Returns Policy
1.1 You may return your products to Bollards and Barriers Direct under the Direct Selling Regulations (DSR) that you have purchased within 14 days of receipt for any reason as long as the goods remain in the saleable condition that they were despatched and in their original packaging.
1.2 To return your goods, please notify our sales team on Sales@bollardsandbarriersdirect.co.uk or email us at Info@bollardsandbarriersdirect.co.uk for a returns number and how and where to return your goods.
1.3 All returned products must be returned unused, undamaged, as new and in the original packaging for a full refund. Any goods that have been returned damaged, used or not suitable for resale will not be eligible for a refund.
2. Returning goods
2.1 All goods returned must be returned unused, as new and in an undamaged condition. All goods should be returned in their original packaging and if returning multiple items or on a pallet, the goods should be shrink wrapped and banding around the pallet and or crates to keep goods intact during transport.
2.2 The products will be returned at your risk during return, so please ensure that goods are wrapped and packaged sufficiently to prevent damage occurring.
2.3 We recommend you retain your proof of sending in case of dispute.
2.4 If you are returning a product under the Direct Selling Regulations, you are responsible for arranging the return transport of the goods at your own cost.
3. Replacements, Exchanges and Refunds
3.1 On receiving your goods if you are unsatisfied with the product in any way, we can arrange for a full refund including the delivery cost under the Direct Selling Regulations as aligned in 1.1.
3.2 A refund will only be credited to the original payment card or payment account that the goods were purchased.
3.3 For goods returned under the Direct Selling Regulations, the refunded amount will include shipping costs. Shipping costs will not be refunded for any goods returned under our standard returns policy.
3.4 Bollards and Barriers Direct will deem goods to be faulty where a manufacturing fault occurs within six months of purchase.
3.5 If the product is found to be faulty, Bollards and Barriers Direct will arrange for a replacement to be sent or refund you the cost of the purchase.
3.6 Any goods that are damaged as a result of vandalism, impact or lack of maintenance will not be considered as faulty.
3.7 For faulty goods, if you would like to exchange the product, we will only replace the product for the same product value, subject to availability.
Under the Direct Selling Regulations (DSR) you have the right to return your goods 14 days after the goods were delivered for any reason as long as the goods are returned unused, undamaged, as new and in the original packaging. To return your goods, you must provide written notice of your wish to return the goods within 14 days to cancel your order.
For pre-order goods, you have the right to cancel your order prior to delivery. You must provide written notice within seven working days of placing the order by notifying our sales team of your wish to cancel your order. Any deposit taken at time of order will be returned in full.