Shipping policy

Delivery time scale

All products will be delivered to the shipping address provided with your order. 

All products will be despatched within the time scale indicated. 

 

Delivery & unloading

All deliveries will be made to the kerbside as per standard transport policies. Our products will be delivered by large vans or a lorry and require appropriate access to your delivery address and to off load your goods.

Some products are heavy and may be delivered on a pallet which may need to be unloaded with the aid of a pallet truck, forklift truck or additional manpower. You, the buyer is responsible for all arrangements to unload and securely store the goods delivered to you.

You must notify us at point of order under the ‘Special Delivery Instructions’ with additional information for delivery if you are in an area where kerbside delivery is not possible, have any access issues or cannot accept delivery from certain types of vehicles for example side loading trucks. 

 

Express Delivery

We are able to offer express delivery. For more information please call our sales team on Sales@bollardsandbarriersdirect.co.uk or email us at Info@bollardsandbarriersdirect.co.uk

 

Delays

If we are unable to despatch your goods within the time scale notified, we will contact you directly as soon as we are aware to discuss the delay. 

Bollards and Barriers Direct can not be held responsible for delays in transit once your goods have been despatched.

 

Pre- order goods

Some goods can be ordered as a pre-order with an estimated arrival date to Bollards and Barriers. As soon as delivery is received we will advise of expected delivery date to you.

 

Acceptance of goods

You are responsible for the acceptance of your goods to the address provided at the point of order. You must examine the goods on delivery. If you are requested to sign for the goods, you must examine the goods before signing.

 

Unable to deliver

If you are not able to take delivery of the goods, these may be returned to our premises, and you will be charged for the delivery and any return delivery required.

If you refuse to take delivery of any goods, Bollards and Barriers Direct have the right to withhold delivery of the goods and reserve the right to charge a re-delivery charge.

If you are unable to accommodate the delivery of the goods knowingly, Bollards and Barriers Direct have the right to withhold delivery of the goods and reserve the right to charge a re-delivery charge.